Auto Shops, like other functional properties in Grand Theft Auto Online, are a great source of income when utilized correctly. But, they're also a pain to run.
The common problem with Auto Shops, in particular, is the staff. The staff can do the selling and driving for you so you don't have to deliver the client's cars yourself. This lets you do multiple things at the same time, which allows you to maximize your time and your profits, which all sounds great until the staff members get behind the wheel.
There's an ongoing problem with the Auto Shop staff, specifically, with how they drive. The words "incompetent" and "blind as a bat" have been thrown around to describe how Auto Shop staff in GTA Online drive vehicles.
Anyone who owns an Auto Shop in GTA Online will tell you, Rockstar designed Auto Shop staff so that they damage the cars. It's the price you pay so you don't have to deliver the cars. Admittedly, this can take a lot of time.
It's one of the milder inconveniences in GTA Online that you can never really do something about - until now.
Apparently, as pointed out on Reddit, Auto Shop staff "can now finally deliver vehicles off with no damage."
Naturally, players celebrated this update. However, as u/Cookiesrdelishus points out, it's always been "more profitable" to have staff deliver for you even though they dinged the cars. As they explain, while the damages do lower the profit you make per car, it also takes up your time, which you could have used to do other jobs and make up the difference if not more.
So, unless you're looking to level up your Los Santos Tuners Reputation, it's now even more worth it to buy an Auto Shop and wait for the money to come in, at least, until Rockstar will realize that they "fixed" this issue by mistake and brings back the old blind drivers to replace your Auto Shop staff.